Communication

/Communication

Modelling as a Leadership Tool

To sustain desired behaviors, it is important to model them. Modelling happens when a person consistently demonstrates behaviors that point to a particular value system.  Whether the modeled behavior is intentional or not, it gives permission to others to demonstrate actions that reflect a similar value system. In other words, modelling provides observers with the [...]

Who’s Afraid of the Big Bad Wolf?

No two cultures are the same, even if they have similar qualities these characteristics manifest in different ways.  I have encountered collaborative work environments where persons can be ready and willing to work together, I have also come across innovative teams that are focused on creating, planning and implementing. On the unproductive side of the [...]

Setting Healthy Boundaries at Work

Sometimes when the word boundary is used it can be perceived as a four-letter word. This is because for some, setting boundaries means putting up a wall, blocking people out, disabling their attempts to influence. These people are intrinsically motivated so standing up for their needs supersedes the needs of everyone else. On the other [...]

Is it the Culture, or Employees? That is the Question!

The Wells Fargo scandal is an interesting case study that presents the question, did the employees cause it, or was it the culture?  On one hand, the CEO indicated the scandal happened because of employees.  On the other hand, it appears that employees responsible for sales were under duress because of extreme demands. CNN interviewed [...]

The Angel in the Marble

Michaelangelo once said, “I saw the angel in the marble and carved it to set him free.” Leaders who can visualize the potential of their team members and choose to help their coworkers access their internal resources, recognize at least three important factors: Solutions that take multiple perspectives into consideration can yield even better results [...]

Balancing People and Processes

Earlier in my career, I worked with an executive who always reinforced the message, “What gets measured, gets done.”  It is a deceptively simple statement because it has profound implications. For example, if you measure only processes, your people will focus on the process to the exclusion of all else. Additionally, measuring only processes can lead [...]