6 Tips for Leading with Resourcefulness

In the modern workplace, leaders are expected to do more and more with less resources. In some organizations this means the employee complement gets reduced and the workload remains the same or increases. In other organizations there are insufficient tools available, or there are untrained employees. As the evolving external environment drives deeper and deeper [...]

Is Your Organization Ready for Change?

I have witnessed multiple change initiatives where, once an opportunity for change is identified by decision-makers they move forward with making change happen. In the initial stages, there can be commitment to transformation by one or a few executives, even though their understanding of what that change may mean may not yet be fully envisioned. [...]

Reading Between the Lines

  There is a special encrypted language you can encounter when a person wants to tell you something but they have to be careful about what they are saying. While their attempts at diplomacy may be laced with the intent to protect others or themselves, the end result is that it is sometimes difficult to decode [...]

Holding a Higher Vision

  Many years ago, one of my mentors told me it is important to hold employees in a higher vision than they can hold of themselves. She advocated placing emphasis on their strengths, because this is where their potential exists. She said that being critical and nit-picky causes employees to focus more on their limitations and the [...]

An Effective Customer Service Strategy

  I was sitting in  a restaurant and while enjoying my meal I noticed there was a change in shifts. As a result of the shift change, a new waitress approached the table and started clearing the used dishes and utensils without saying a word, making no eye contact with me or any of my guests.  [...]

Intentional Culture

There are organizations that are unintentional about their cultures. Leaders of these institutions don’t perceive the value of spending time defining and sustaining their cultures. They don’t realize that a well-defined, intentional culture is so valuable that it can serve as a critical differentiating factor within their market(s). There are multiple factors that contribute to [...]

Transforming Your Culture

There are leaders who spend time determining the next step in their careers but they don’t put the same effort into evaluating work cultures that are compatible with their values and needs.  Because of their lack of preliminary research, these leaders sometimes end up doing something they love in an environment that stifles their growth. In [...]

Neutralize Your Biases When Making Decisions

Regardless of how vigilant we are when making decisions, sometimes we allow known or indiscernible biases to penetrate our process, coloring them with assumptions, misinterpretations, and opinions. As a leader, you are involved with making decisions about persons that can permanently impact their lives so with great responsibility comes the need to demonstrate objectivity and fairness. [...]

Moving From Avoidance to Accountability

The words evasion, prevention and avoidance all have both constructive and dysfunctional applications. For instance, avoidance can be calculated inaction that will serve the greater good. You can take actions that can help you to avert a catastrophe and save jobs or you can decide to avoid an immediate decision because you fear the consequences [...]

6 Tips for Improving Your Value to Your Employer

  There are persons who link their value to their compensation or position. There are others who are valued because of their ability to play political games in the office.  The 6 Tips for Improving Your Value to Your Employer can be used to build your career and make a positive contribution to your team. [...]