The Angel in the Marble

Michaelangelo once said, “I saw the angel in the marble and carved it to set him free.” Leaders who can visualize the potential of their team members and choose to help their coworkers access their internal resources, recognize at least three important factors: Solutions that take multiple perspectives into consideration can yield even better results [...]

Balancing People and Processes

Earlier in my career, I worked with an executive who always reinforced the message, “What gets measured, gets done.”  It is a deceptively simple statement because it has profound implications. For example, if you measure only processes, your people will focus on the process to the exclusion of all else. Additionally, measuring only processes can lead [...]

Constructive Criticism

Constructive criticism can be difficult to give and receive because there is always the possibility the receiver can react negatively to any type of criticism, especially if they regularly receive criticism that is angry, blaming or condescending. I encounter managers, supervisors and employees who avoid giving any type of criticism for fear of the conversation going in [...]